Privacy Policy – Chera Dreams

1. Data Controller

Under Regulation (EU) 2016/679 (GDPR), the Data Controller is:

Chera Dreams Salento T.S.
VAT Number: 04662840752
Registered office: Via dei Perroni, n°6, 73100 Lecce (LE), Italy
Email: info@cheradreams.it

2. Types of Data Collected

We may collect the following personal data:

• Personal details (name, surname)
• Contact details (email, phone number)
• Travel-related information (dates, preferences)
• Technical data (IP address, browser, device)
• Cookies and tracking tools

3. Purpose of Data Processing

Data is processed for:

• Responding to inquiries and requests
• Managing bookings and travel services
• Improving website experience
• Legal and tax compliance
• Marketing activities (only with consent)

4. Legal Basis

Processing is based on:

• User consent
• Contract execution or pre-contractual measures
• Legal obligations
• Legitimate interest

5. Data Processing Methods

Data is processed using IT tools with appropriate security measures.

6. Data Retention

Data is retained as long as necessary for:

• Handling requests
• Legal and contractual obligations
• Marketing purposes (until consent withdrawal)

7. Data Sharing

Data may be shared with:

• Technical providers (hosting, email services)
• Tour partners and suppliers
• Authorities if required by law

8. Data Transfer Outside EU

Some services (e.g. Google, Meta) may process data outside the EU, in compliance with GDPR safeguards.

9. User Rights

Users can request:

• Access, correction, or deletion
• Restriction or objection
• Data portability
• Withdrawal of consent

Contact: info@cheradreams.it

10. Cookies

The website uses technical and, with consent, marketing cookies.

11. Updates

This policy may be updated periodically.

12. Tracking Tools and Advertising

This website uses third-party tracking tools to analyze user behavior, improve services, and deliver personalized advertising.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google.

Google Analytics uses cookies to collect anonymous information such as:

• Pages visited
• Time spent on the website
• Traffic sources
• User interactions

The data collected may be transmitted to and stored on Google servers, including outside the European Union.

IP anonymization is enabled where applicable.